Thank you for choosing Lovendr for your handmade soap needs. Here's our shipping policy to ensure a smooth shopping experience:
Processing Time:
- All orders are processed within 1-2 business days.
- Handmade soaps may require additional time due to the crafting process.
Shipping Rates:
- Shipping charges are calculated at checkout based on your location and the weight of your order.
Domestic Shipping:
- We offer USPS Ground Advantage and USPS Priority Mail shipping options for domestic orders.
- USPS Ground Advantage shipping typically takes 3-4 business days.
- Priority Mail shipping delivers within 2-3 business days.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email.
- Track your package using the provided information for real-time updates.
Lost or Stolen Packages:
- Lovendr is not responsible for lost or stolen packages. Please contact the carrier for assistance.
Address Accuracy:
- Customers are responsible for providing accurate shipping information.
- Lovendr is not liable for orders shipped to incorrectly provided addresses.
Returns due to Incorrect Address:
- If a package is returned due to an incorrect address, the customer is responsible for additional shipping charges.
Contact Us:
- For any shipping-related concerns, please contact us at contact@lovendr.com
We appreciate your trust in Lovendr and aim to make your shopping experience enjoyable.