Refund policy

We accept returns, exchanges, and order cancellations within 14 days of receiving your order.

Conditions

• Items must be unused, in their original condition, and with all original tags attached.
• Return, exchange, or cancellation requests must be submitted through our website or by contacting our customer support.

Refunds

• Refunds are processed within 7 days after receiving and inspecting the returned product.
• Refunds will be issued using the same payment method used for the original purchase.
• The time required for the refunded amount to appear in your account may vary depending on your card issuer or bank.
• Shipping fees are non-refundable and may apply to returned or cancelled orders.

Exchanges

• Customers may request a product exchange within 14 days of receiving their order, subject to product availability.
• Shipping fees may apply to exchanged items.

For any return, cancellation, or exchange request, please contact us through our website or via email.

Email : lovendrcosmetics@gmail.com

Instagram: @Lovendr.eg